Director of Customer Experience Operations

Georgia Ports Authority; Savannah (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent port authority in Savannah is seeking a General Manager of Customer Experience to oversee operations at the Customer Experience Center. This role includes managing customer experience operations while implementing new technology solutions for automated services. The ideal candidate should have strong communication, leadership, and interpersonal skills along with a solid background in transportation and customer service. A college degree in business or transportation is required. The position offers an opportunity to promote a culture of safety and integrity within the organization.

Qualifications

• 4-6 years transportation experience is required.
• Customer Services management experience including call center technology is required.
• 3+ years customer service experience is required.

Responsibilities

• Oversee operations of the Customer Experience Center.
• Manage customer experience operations and implement new technology.
• Collaborate with service delivery partners across the organization.

Skills

Excellent communication skills

Presentation skills

Interpersonal skills

Leadership skills

Motivational skills

Education

Four year college degree in transportation, business, or related field

Tools

Navis Terminal Operations Application

IVR systems for customer care

Job description

A prominent port authority in Savannah is seeking a General Manager of Customer Experience to oversee operations at the Customer Experience Center. This role includes managing customer experience operations while implementing new technology solutions for automated services. The ideal candidate should have strong communication, leadership, and interpersonal skills along with a solid background in transportation and customer service. A college degree in business or transportation is required. The position offers an opportunity to promote a culture of safety and integrity within the organization.