Customer Care Operations Lead — Elevate Experience

Jesse Florquist - State Farm Agent; Casper (WY); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Health insurance

Competitive salary

Descripción de la vacante

Jesse Florquist - State Farm Agent in Casper, WY is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

This role emphasizes clear communication, organized workflows, and proactive client support, with a focus on community engagement and high service standards.

You will coordinate customer inquiries, assist with policy reviews, and help the team deliver compassionate, reliable guidance.

Formación

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.

Responsabilidades

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conocimientos

Customer service

Communication skills

Relationship building

Empathy

Descripción del empleo

Jesse Florquist - State Farm Agent in Casper, WY is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

This role emphasizes clear communication, organized workflows, and proactive client support, with a focus on community engagement and high service standards.

You will coordinate customer inquiries, assist with policy reviews, and help the team deliver compassionate, reliable guidance.