Customer Care Manager — Lead with Empathy & Community Impact

FRANK CUSTABLE - State Farm Agent; Wheaton (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Flexible schedule

Free snacks

Advancement opportunities

Paid time off

Signing bonus

Training & development

Job summary

Frank Custable State Farm is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organization, and coordinating interactions across the team.

The ideal candidate demonstrates empathy, reliability, and the ability to guide customers through options while maintaining strong community relationships. Local candidates in Wheaton, IL are encouraged to apply.

Qualifications

• Excellent communication and organizational skills required.
• Experience in customer service, office management or admin support preferred.
• Must be able to obtain applicable state insurance licenses.
• Property & Casualty license preferred if available.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to ensure efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Clear communication

Organizational skills

Attention to detail

Customer service experience

State licenses eligibility

License - P&C preferred

Job description

Frank Custable State Farm is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organization, and coordinating interactions across the team.

The ideal candidate demonstrates empathy, reliability, and the ability to guide customers through options while maintaining strong community relationships. Local candidates in Wheaton, IL are encouraged to apply.