Customer Care Manager: Lead Service Excellence

State Farm Agent; Alpine (UT); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Parental leave

Signing bonus

Training & development

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Job summary

Stu Anderson - State Farm Agent in Alpine, UT is seeking a customer care manager to oversee day-to-day service operations and ensure a positive experience for customers. The role emphasizes communication, organization, and coordinating customer interactions.

The ideal candidate has strong people skills, attention to detail, and a desire to help the community. We offer competitive pay, benefits, and opportunities for advancement.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Attention to detail

Customer service

Job description

Stu Anderson - State Farm Agent in Alpine, UT is seeking a customer care manager to oversee day-to-day service operations and ensure a positive experience for customers. The role emphasizes communication, organization, and coordinating customer interactions.

The ideal candidate has strong people skills, attention to detail, and a desire to help the community. We offer competitive pay, benefits, and opportunities for advancement.