Insurance Customer Success & Solutions Advisor

Insuringcasper; Casper, Northern (WY, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k) matching

Job summary

State Farm Agent Megan Spence is seeking a Customer Relations Representative to support growth and retention through exceptional service and consultative sales. You will build lasting relationships, guide conversations toward appropriate coverage, and own tasks from start to finish in a fast-paced agency setting.

You will influence decisions with clear communication, balance service with sales objectives, and collaborate with a team to deliver outstanding customer experiences in Casper, WY.

Qualifications

• Strong communication and interpersonal skills to influence outcomes.
• Balance service responsibilities with sales conversations and performance expectations.
• Results‑oriented and accountable, with the ability to manage tasks and deadlines.
• Organized, detail‑focused in a fast‑paced, customer‑driven environment.

Responsibilities

• Build and maintain strong relationships with customers by understanding their needs and serving as a trusted point of contact.
• Handle inbound and outbound customer conversations, providing policy information while identifying opportunities to recommend appropriate coverage.
• Influence customer decisions through consultative discussions that balance education, trust, and value.
• Own service and sales-related tasks from initial interaction through completion, ensuring timely follow-up and accurate execution.
• Process policy changes, renewals, and claims while maintaining a high standard of care and attention to detail.
• Collaborate with agency team members to align service efforts with sales goals and overall agency objectives.

Skills

Communication

Interpersonal skills

Sales conversations

Job description

State Farm Agent Megan Spence is seeking a Customer Relations Representative to support growth and retention through exceptional service and consultative sales. You will build lasting relationships, guide conversations toward appropriate coverage, and own tasks from start to finish in a fast-paced agency setting.

You will influence decisions with clear communication, balance service with sales objectives, and collaborate with a team to deliver outstanding customer experiences in Casper, WY.