Insurance Customer Experience Specialist — Growth & Impact

Jesse Mesa - State Farm Agent; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jesse Mesa - State Farm Agent in Miami is seeking a Customer Service Representative to reinforce the agency's focus on exceptional customer experiences. Ideal candidates are motivated, positive, and detail-oriented individuals eager to help community members.

In this role, you will handle inquiries, provide policy information, and assist with claims. Competitive salary, performance bonuses, and a friendly team culture that values training and development are offered.

Qualifications

• Must have strong communication skills.
• Ability to multitask effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Jesse Mesa - State Farm Agent in Miami is seeking a Customer Service Representative to reinforce the agency's focus on exceptional customer experiences. Ideal candidates are motivated, positive, and detail-oriented individuals eager to help community members.

In this role, you will handle inquiries, provide policy information, and assist with claims. Competitive salary, performance bonuses, and a friendly team culture that values training and development are offered.