Customer Care & Operations Coordinator

Johnson Controls; Calumet City (IL); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits Medical/Dental/

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Job summary

Johnson Controls in Calumet City, IL, is seeking an organized, detail-oriented coordinator to support service operations onsite. You will track safety statistics, manage truck inventories, schedule technicians, and assist with customer surveys while ensuring timely, accurate administration.

Working with the Service Team Manager and Team Leads, you will process orders, shipments, and vendor inquiries, aiming to maximize productivity and customer satisfaction in a fast-paced environment.

Qualifications

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Responsibilities

• Coordinate employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system's needs.
• Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
• Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
• Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations.
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

Skills

Independent work

Organizational skills

Interpersonal communication

MS Office proficiency

Job description

Johnson Controls in Calumet City, IL, is seeking an organized, detail-oriented coordinator to support service operations onsite. You will track safety statistics, manage truck inventories, schedule technicians, and assist with customer surveys while ensuring timely, accurate administration.

Working with the Service Team Manager and Team Leads, you will process orders, shipments, and vendor inquiries, aiming to maximize productivity and customer satisfaction in a fast-paced environment.