Customer Care Manager - State Farm Agent Team Member

Brent Rice - State Farm Agent; Kilgore (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Brent Rice - State Farm Agent in Kilgore, TX is seeking a Customer Care Manager to oversee day-to-day service operations and enhance customer experiences. This position requires excellent communication and organizational skills, as well as the ability to manage customer inquiries and coordinate team workflows.

Join a community-focused team that has proudly served Kilgore for over 23 years. If you are dedicated to providing excellent service and making a positive impact, we want you on our team!

Qualifications

• Strong communication and organizational skills.
• Ability to manage multiple priorities effectively.
• Prior experience in customer service or office management is preferred.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication for efficient workflows.
• Assist with account updates and billing inquiries.
• Track service metrics and report progress.
• Support community engagement and customer outreach.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

You May Be a Great Fit as a Customer Care Manager at Brent Rice - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Kilgore, TX 75662

At Brent Rice - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. We have served the Kilgore community for over 23 years and have over 48 years combined experience. We are community focused and are relationship driven.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.