Customer Care Manager - State Farm Agent Team Member

Asian Community Development Corporation; Bakersfield (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

IRA (matching, no vesting required)

Company Sponsored Life Insurance

Weekly Self Development Training

Annual Holiday Party

Monthly Team Building Party

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Darlene Denison - State Farm Agent in Bakersfield, CA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. The role emphasizes strong communication, organization, and coordination across the team.

The ideal candidate will manage inquiries, support policy reviews, and drive community outreach while maintaining high service standards and a compassionate approach.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Multi-tasking

Tools

Insurance licenses

Job description

Benefits

• IRA (matching, no vesting required)
• Company Sponsored Life Insurance
• Weekly Self Development Training
• Annual Holiday Party
• Monthly Team Building Party
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Darlene Denison - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address

Bakersfield, CA 93312

At Darlene Denison - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.