Customer Care Manager - State Farm Agent Team Member

Tylerfredieu; Shreveport (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free food

Snacks

Signing bonus

Paid time off

Training

Advancement

Job summary

Tyler Fredieu State Farm agency is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role emphasizes clear communication, organization, and coordinating customer interactions within a local Shreveport office.

The position involves managing inquiries, guiding team workflows, processing account updates and billing questions, and supporting community outreach initiatives. A people-friendly, detail-oriented mindset is essential.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Job description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Bonus based on performance
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Tyler Fredieu State Farm agency if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 4405 Youree Drive, Shreveport, LA 71105

At Tyler Fredieu State Farm agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you’re looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.