Customer Care Manager - State Farm Agent Team Member

State Farm; Charleston (WV); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Résumé du poste

Matthew Rowsey - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in Charleston, WV. The role focuses on communication, organization, and coordination of customer interactions within a local State Farm office.

Responsibilities include managing inquiries, coordinating team workflows, updating accounts, handling billing inquiries, and reviewing policies.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Connaissances

Excellent communication

Organizational skills

Attention to detail

Multi-tasking

Customer service experience

Formation

License eligibility

Description du poste

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Care Manager at Matthew Rowsey - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Charleston, WV 25304

At Matthew Rowsey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.