Customer Care Manager - State Farm Agent Team Member

Rt Shaw - State Farm Agent; Seattle (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

Job summary

Rt Shaw - State Farm Agent in Seattle, WA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role centers on clear communication, organized workflows, and coordinated interactions with clients.

Ideal candidates bring strong customer service experience, excellent communication, and the ability to manage multiple priorities. This on-site opportunity supports community engagement and serving state residents with integrity and care.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Office management

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development

Are you ready to join a rapidly growing State Farm agency recognized as a top producer in the state, now expanding with a second office? As the Agent, I am deeply committed to investing in your growth and career development. Our fast-paced agency thrives on teamwork, innovation, and a shared passion for delivering exceptional service. We've built a culture centered on collaboration and supporting one another to help our customers succeed—come be part of a dynamic team where your contributions truly make a difference!

You May Be a Great Fit as a Customer Care Manager at Rt Shaw - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Seattle, WA 98115

At Rt Shaw - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.