Customer Care Manager - State Farm Agent Team Member

John Karluk - State Farm Agent; City of Binghamton (NY); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus

Paid time off

Profit sharing

Training & dev

Descripción de la vacante

John Karluk - State Farm Agent in Binghamton, NY is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordinating customer interactions.

You will guide account updates, billing inquiries, and policy reviews, track service metrics, and support community outreach initiatives, contributing to a trusted local presence and team success.

Formación

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Must be able to obtain applicable state insurance licences.

Responsabilidades

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conocimientos

Excellent communication

Organizational skills

Attention to detail

Experience in customer service

Insurance licences

Descripción del empleo

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off
• Profit sharing
• Training & development

You May Be a Great Fit as a Customer Care Manager at John Karluk - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

125 Main St Binghamton, NY 13905

At John Karluk - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licences.