Customer Care Manager - State Farm Agent Team Member

Joel Collins - State Farm Agent; Fenton (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Signing bonus

Job summary

Joel Collins State Farm Agency is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

The position focuses on managing inquiries, coordinating team workflows, and supporting policy reviews and billing inquiries, with a strong emphasis on community engagement and service excellence.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-priority management

Experience in customer service/office/

Insurance licensing (state licenses)

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Signing bonus

You May Be a Great Fit as a Customer Care Manager at the Joel Collins State Farm Agency if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:12272 N Fenton Rd, Fenton, MI 48430

At the Joel Collins State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.