Customer Care Manager - State Farm Agent Team Member

Jacyguynes; Weatherford (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Training & development

Job summary

Jacyguynes in Weatherford, TX is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. Responsibilities include managing inquiries, coordinating workflows, and supporting community initiatives.

The ideal candidate possesses strong communication and organizational skills, with preference for those experienced in customer service. This role is perfect for someone dedicated to making a meaningful impact within the community.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service or office management preferred.
• Must obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.
• Track service metrics and report progress.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Attention to detail

Relationship-building

Empathy

Job description

Benefits

• 401(k) matching
• Paid time off
• Training & development

About Us

At Jacy Guynes State Farm Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Location

Location Address: 1711 Santa Fe Dr, Weatherford, TX 76087

Position Overview

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

You May Be a Great Fit as a Customer Care Manager at Jacy Guynes State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.