Customer Care Manager - State Farm Agent Team Member

Derekgromko; Cheshire (CT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Performance bonus

Company events

Competitive salary

Free snacks

Job summary

Derekgromko in Cheshire, CT is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role focuses on communication, organization, and coordination of customer interactions.

The right candidate has strong communication skills, attention to detail, and experience in customer service or office management. This on-site position includes opportunities for growth and a supportive team environment.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities and stay organized.
• Experience in customer service, office management, sales, or administrative support.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and daily service activities.
• Handle auto & home insurance questions.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Skills

Excellent communication

Organizational skills

Attention to detail

Prior customer service experience

Bilingual Spanish

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

About Our Agency

opened in 2005. Our office is built on a strong, family‑first atmosphere where people feel supported, valued, and encouraged to succeed. We believe hard work should be rewarded, both professionally and financially, and we make work‑life balance a core part of our culture. This is an environment where team members can grow their careers while still prioritizing what matters most outside of work.

For our team, we offer a Simple IRA, license reimbursement, and a supportive, stable workplace focused on long‑term success. We’re looking for individuals who want to be part of a close‑knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people.

Location

Location Address: 366 South Main St. Cheshire, CT 06410 (Mon-Fri 9am-5pm) Not Remote

Position Overview

Customer Care Manager – oversee day‑to‑day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred.