Customer Service Manager - State Farm Agent Team Member

Nicholas Jones - State Farm Agent; Arlington Heights (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA with employer match

Performance-based bonus

Competitive salary

Paid time off

Training & development

Opportunities for advancement

Job summary

Nicholas Jones - State Farm is seeking a Customer Service / Office Manager to lead daily operations at our Arlington Heights office. You will supervise staff, ensure efficient workflows, and deliver outstanding service to clients.

Ideal candidates have insurance experience, strong communication, and a can-do attitude. This full-time role offers a stable environment, opportunities for advancement, and a supportive team atmosphere.

Qualifications

• 1+ years of insurance experience, preferably with State Farm.
• Strong customer service and communication skills.
• Tech-savvy; proficient with computers and phones.
• Ability to lead and train a team.
• Bilingual abilities preferred (additional compensation negotiable).

Responsibilities

• Oversee daily office operations for efficiency and organization.
• Train and supervise staff to ensure productivity.
• Deliver excellent customer service, address client inquiries.
• Leverage technology to manage workflows and records.
• Ensure compliance with company policies and procedures.

Skills

customer service

leadership

communication

organization

bilingual

Tools

Office equipment

Computers/phones

Job description

Benefits:

• Simple IRA with employer match
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

We’re seeking a skilled and motivated Customer Service / Office Manager to join our team at Nicholas Jones - State Farm. If you have experience with Insurance, excellent customer service skills, and the ability to manage office operations effectively, we’d love to meet you!

About Us:

At our agency, we pride ourselves on delivering outstanding customer service and creating a supportive, collaborative work environment. We are looking for an individual who can help lead our office while ensuring smooth daily operations and exceptional client experiences.

Job Type: Full-Time (Monday to Friday, 9 AM to 5 PM)
Location: Arlington Heights, IL

What You’ll Do:

• Oversee office operations to ensure efficiency and organization.
• Manage and train staff, fostering a collaborative and productive work environment.
• Provide excellent customer service by addressing client needs, inquiries, and concerns.
• Utilize technology and office equipment to manage workflows, communications, and records.
• Ensure compliance with all company policies and procedures.

What We’re Looking For:

• 1+ years of experience working in insurance, preferably State Farm.
• Technologically efficient and comfortable working with computers, phones, and office equipment.
• Excellent customer service skills with a focus on client satisfaction.
• Outgoing, driven personality with the ability to build and lead a team.
• Strong communication and organizational skills.
• Bilingual preferred (additional compensation negotiable).

If you are looking for a stable, rewarding position with opportunities for growth and a positive work environment, we would love to hear from you!