Customer Relations Representative - State Farm Agent Team Member

Chet Turner; Bensalem Township (Bucks County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chet Turner, a State Farm Agent in Bensalem Township, is hiring a Customer Relations Representative. This role focuses on generating exceptional customer experiences and supporting the agency's growth.

You will manage inquiries, resolve issues, and maintain customer records, ensuring satisfaction and coordination across departments. The ideal candidate has strong communication and problem-solving skills with an emphasis on customer service excellence.

This is a great opportunity for those seeking internal growth within a friendly and knowledgeable team.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

With over 30 years in the insurance industry and 45+ years of combined team experience, we’re passionate about educating our community while protecting what matters most. I became a State Farm Agent to change how people experience insurance—by making it clear, respectful, and tailored to real life.

I’m a proud Delaware State University grad (B.S. in Marketing), an active community member through Big Brothers/Big Sisters of Bucks County, and honored to have earned multiple awards like Ambassador Travel, Chairman’s, and Master Agent Guild.

We’re a friendly, knowledgeable team focused on growth, service, and impact. If you're looking to join an experienced, supportive office with a strong reputation and heart for the community, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Chet Turner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.