Customer Care Manager - State Farm Agent Team Member

Franklinrouse; Leland (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Relocation bonus

Signing bonus

Training & development

401(k) matching

Performance bonus

Job summary

Franklin Rouse State Farm is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will manage inquiries, coordinate team workflow, and assist with policy reviews to deliver superior service.

The role emphasizes communication, organization, and community engagement, with opportunities to advance and contribute to local outreach efforts. A license-ready path is noted for ongoing eligibility.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Multitasking

Customer service

Office management

Administrative support

Licensing

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Relocation bonus
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance

ADDITIONAL SIGNING BONUS CONSIDERATIONS FOR CANDIDATES WITH STATE FARM EXPERIENCE

You May Be a Great Fit as a Customer Care Manager at Franklin Rouse State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1105 New Pointe Blvd, Unit 6, Leland, NC 28451

At Franklin Rouse State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.