Customer Care Manager — Lead a Community-Driven Team

Kathymillersf; New Lenox, Northern (IL, KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Signing bonus

401(k)

Bonus based on performance

Free food & snacks

Job summary

Kathy Miller - State Farm Agent in New Lenox, IL is seeking a Customer Care Manager to lead daily service operations and ensure a positive client experience. This role emphasizes clear communication, organization, and coordination of customer interactions with compassion.

You will work with the team and independently to ensure our clients are cared for promptly, accurately, and with empathy. This fast-paced, community-focused office values initiative and accountability.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support a must.
• Minimum 2 years office experience a must
• Obtain state insurance licenses before starting our agency.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agency manager.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service

Office experience

Administrative support

Job description

Kathy Miller - State Farm Agent in New Lenox, IL is seeking a Customer Care Manager to lead daily service operations and ensure a positive client experience. This role emphasizes clear communication, organization, and coordination of customer interactions with compassion.

You will work with the team and independently to ensure our clients are cared for promptly, accurately, and with empathy. This fast-paced, community-focused office values initiative and accountability.