Customer Care Manager - State Farm Agent Team Member

FRANK CUSTABLE - State Farm Agent; Wheaton (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Flexible schedule

Free snacks

Advancement opportunities

Paid time off

Signing bonus

Training & development

Job summary

Frank Custable State Farm is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organization, and coordinating interactions across the team.

The ideal candidate demonstrates empathy, reliability, and the ability to guide customers through options while maintaining strong community relationships. Local candidates in Wheaton, IL are encouraged to apply.

Qualifications

• Excellent communication and organizational skills required.
• Experience in customer service, office management or admin support preferred.
• Must be able to obtain applicable state insurance licenses.
• Property & Casualty license preferred if available.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to ensure efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Clear communication

Organizational skills

Attention to detail

Customer service experience

State licenses eligibility

License - P&C preferred

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

You May Be a Great Fit as a Customer Care Manager at Frank Custable State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

2100 Manchester Rd. Bldg. A Ste. 309 Wheaton, IL 60187

At Frank Custable State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Property & Casualty license preferred