Customer Care Manager: Lead Service Ops & Community Impact

Nicole Omo; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Competitive salary

Free food & snacks

Job summary

Nicole Omo State Farm in Waco, TX is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will coordinate team communication, manage inquiries, and support billing and policy reviews.

This role emphasizes communication, organization, and community engagement, with licensing requirements to obtain applicable state insurance licenses. Join a team dedicated to integrity, care, and meaningful work that helps people protect what

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Customer service

Office management

Administrative support

State insurance licenses

Job description

Nicole Omo State Farm in Waco, TX is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will coordinate team communication, manage inquiries, and support billing and policy reviews.

This role emphasizes communication, organization, and community engagement, with licensing requirements to obtain applicable state insurance licenses. Join a team dedicated to integrity, care, and meaningful work that helps people protect what