Customer Care Manager - Lead Service & Community Impact

Tanner Lancaster - State Farm Agent; Norfolk (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Competitive salary

Flexible schedule

Job summary

Tanner Lancaster - State Farm in Norfolk, NE is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordinating customer interactions within a community-focused agency.

You will manage inquiries, support billing and policy reviews, and help drive community outreach while maintaining high service standards.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Experience in customer service/office

State insurance licenses (ability to)

Job description

Tanner Lancaster - State Farm in Norfolk, NE is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordinating customer interactions within a community-focused agency.

You will manage inquiries, support billing and policy reviews, and help drive community outreach while maintaining high service standards.