Customer Care Manager - State Farm Agent Team Member

Nicole Omo; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Competitive salary

Free food & snacks

Job summary

Nicole Omo State Farm in Waco, TX is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will coordinate team communication, manage inquiries, and support billing and policy reviews.

This role emphasizes communication, organization, and community engagement, with licensing requirements to obtain applicable state insurance licenses. Join a team dedicated to integrity, care, and meaningful work that helps people protect what

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Customer service

Office management

Administrative support

State insurance licenses

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Competitive salary
• Free food & snacks

You May Be a Great Fit as a Customer Care Manager at Nicole Omo State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

9519 China Spring Rd Waco, TX 76708

At Nicole Omo State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.