Customer Care Manager: Calm, Community-Driven Support Lead

Kike Trevino - State Farm Agent; Laredo (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Competitive salary

Job summary

Kike Trevino State Farm in Laredo is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes clear communication, meticulous organization, and the coordination of customer interactions to support claims, billing, and policy reviews.

You'll lead a small team, track service metrics, engage with the community, and help clients understand their options.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Education

High School Diploma

Job description

Kike Trevino State Farm in Laredo is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes clear communication, meticulous organization, and the coordination of customer interactions to support claims, billing, and policy reviews.

You'll lead a small team, track service metrics, engage with the community, and help clients understand their options.