Customer Care Manager: Empathy-Driven Service Leader

State Farm Agent; Laredo (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Competitive salary

Job summary

Kike Trevino State Farm in Laredo, TX is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organization, and coordination of customer interactions.

The position requires managing inquiries, coordinating team workflows, and supporting policy reviews, with a focus on delivering outstanding service to the community. We offer a supportive team environment and opportunities to grow.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational skills and attention to detail.
• Experience in customer service, office management, or admin support preferred.
• Ability to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service

Insurance license eligibility

Job description

Kike Trevino State Farm in Laredo, TX is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes clear communication, organization, and coordination of customer interactions.

The position requires managing inquiries, coordinating team workflows, and supporting policy reviews, with a focus on delivering outstanding service to the community. We offer a supportive team environment and opportunities to grow.