Customer Care Coordinator - Home Warranty & Service

Innovative Construction Group; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

PulteGroup is seeking an Assistant Customer Care Manager in Cary, NC. This professional, customer-facing role supports division operations, oversees warranty-related tasks, and helps ensure the build quality before home delivery.

The position emphasizes communication, coordination with field teams, completion of CCM Certification, and ongoing training, with opportunities to grow within a Fortune 500 homebuilder that values inclusion and customer satisfaction.

Qualifications

• Requires university degree or equivalent experience, with 0-2 years of relevant experience.
• Excellent verbal and written communication skills.
• Basic computer literacy.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan).
• Interact at regular intervals with CFT and/or manager until completion of the CCM Certification.
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: monitor warranty repairs; validate service request progression; coordinate and conduct on-site warranty inspections; submit line items and generate work orders; follow up with homeowners and vendors relating to open service requests.
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience.
• Gain confidence in working through common service-related items and gain exposure to escalated issues.
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
• Develop independence within the role through on-the-job training and experience.
• Complete the Customer Care Manager Certification before operating independently.

Skills

Verbal communication

Written communication

Customer service

Blueprint reading

Building codes

Education

Bachelor’s degree or equivalent

Job description

PulteGroup is seeking an Assistant Customer Care Manager in Cary, NC. This professional, customer-facing role supports division operations, oversees warranty-related tasks, and helps ensure the build quality before home delivery.

The position emphasizes communication, coordination with field teams, completion of CCM Certification, and ongoing training, with opportunities to grow within a Fortune 500 homebuilder that values inclusion and customer satisfaction.