Customer Care Manager – Build Homes, Delight Customers

Pulte Home Company, LLC; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Mortgage financing discounts

Job summary

PulteGroup is hiring for a Customer Care Manager role focused on ensuring build quality and exceptional service for homeowners. You will complete CCM Certification, support warranty processes, coordinate inspections, and liaise with homeowners and vendors to close service requests.

The role emphasizes on-site collaboration with division teams, adherence to construction standards, and a customer-first approach in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy required.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete orientation, onboarding, and training programs for CCM Certification.
• Perform build quality confirmation before delivery to customers.
• Assist other Customer Care Managers and direct supervisor as needed.
• Monitor warranty repairs and service requests; coordinate inspections and line items.
• Follow up with homeowners and vendors on open service requests.
• Develop independence and readiness to operate independently after certification.

Skills

Communication skills

Computer literacy

Customer satisfaction

Blueprint reading

Building codes

Education

University degree or equivalent

Job description

PulteGroup is hiring for a Customer Care Manager role focused on ensuring build quality and exceptional service for homeowners. You will complete CCM Certification, support warranty processes, coordinate inspections, and liaise with homeowners and vendors to close service requests.

The role emphasizes on-site collaboration with division teams, adherence to construction standards, and a customer-first approach in a fast-paced environment.