Customer Care Manager - State Farm Agent Team Member

Joel Collins - State Farm Agent; Mundy Charter Township (MI); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Signing bonus

Paid time off

Zusammenfassung

Joel Collins State Farm Agency in Fenton, MI, is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will lead client interactions, coordinate workflows, and support account updates and policy reviews.

This role emphasizes clear communication, organization, and relationship-building with the community. If you’re calm under pressure, detail-oriented, and want to help people protect what matters, you’ll fit right in with our team.

Qualifikationen

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Kenntnisse

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Office management

Administrative support

Jobbeschreibung

Benefits:

• Bonus based on performance
• Paid time off
• Signing bonus

You May Be a Great Fit as a Customer Care Manager at the Joel Collins State Farm Agency if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

12272 N Fenton Rd, Fenton, MI 48430

At the Joel Collins State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.