Customer Care Manager: Lead, Serve & Grow Community

Alex Schaeffer - State Farm Agent; Boca Raton (FL); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Alex Schaeffer State Farm Agent in Boca Raton, FL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes communication, organization, and coordination of customer interactions to support claims, policy reviews, and community outreach.

The candidate will lead a small team, manage inquiries, and help drive service metrics while maintaining a caring, community-first approach.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Multitasking

Insurance licensing

Job description

Alex Schaeffer State Farm Agent in Boca Raton, FL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes communication, organization, and coordination of customer interactions to support claims, policy reviews, and community outreach.

The candidate will lead a small team, manage inquiries, and help drive service metrics while maintaining a caring, community-first approach.