Customer Care Manager | Bonus + PTO | Community Impact

Joel Collins - State Farm Agent; Fenton (MI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Signing bonus

Job summary

Joel Collins State Farm Agency is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

The position focuses on managing inquiries, coordinating team workflows, and supporting policy reviews and billing inquiries, with a strong emphasis on community engagement and service excellence.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-priority management

Experience in customer service/office/

Insurance licensing (state licenses)

Job description

Joel Collins State Farm Agency is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

The position focuses on managing inquiries, coordinating team workflows, and supporting policy reviews and billing inquiries, with a strong emphasis on community engagement and service excellence.