Community-Focused Customer Care Manager

Agentmoby; Newport Beach (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

Moby Young - State Farm Agent in Newport Beach, CA seeks a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

This role emphasizes clear communication, organized workflows, and coordinating customer interactions across the team. You’ll handle inquiries, account updates, billing questions, and policy reviews while tracking service metrics for improvement.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Job description

Moby Young - State Farm Agent in Newport Beach, CA seeks a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

This role emphasizes clear communication, organized workflows, and coordinating customer interactions across the team. You’ll handle inquiries, account updates, billing questions, and policy reviews while tracking service metrics for improvement.