Customer Care Manager: Lead Service & Community Impact

Jamie Pelzer - State Farm Agent; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Jamie Pelzer - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience in Tampa. The role focuses on communication, organization, and coordination of customer interactions.

We value community-minded professionals who can guide teams, manage inquiries, and support policy reviews while maintaining high service standards. This is a full-time on-site position with growth opportunities in a supportive team environment.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Job description

Jamie Pelzer - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience in Tampa. The role focuses on communication, organization, and coordination of customer interactions.

We value community-minded professionals who can guide teams, manage inquiries, and support policy reviews while maintaining high service standards. This is a full-time on-site position with growth opportunities in a supportive team environment.