Customer Care & Inside Sales Support

Aesseal; Cedar Rapids, Northern (IA, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

AESSEAL is seeking a versatile team member in Cedar Rapids to provide responsive customer service, manage inquiries and orders, and prepare accurate quotes. The role includes coordinating with production, engineering, and supply chain, plus hands-on warehouse duties and safety compliance.

Ideal candidates have strong communication, multitasking ability, and SAP familiarity. This full-time on-site position involves forklift operation and cross-department collaboration within a fast-paced

Qualifications

• High School Graduate or GED required.
• Strong customer service and communication skills.
• Forklift certified or ability to become certified.
• Strong collaboration across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to analyze information and solve problems independently.
• Basic mechanical aptitude.
• High attention to detail and accuracy.
• Prior experience in customer service including order entry or quoting preferred.
• SAP experience preferred.

Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives.
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations.
• Coordinate with internal teams to confirm feasibility, lead times, and specifications.
• Actively support outside sales team members with quotes and customer communication.
• Warehouse duties: receive goods, shelve stock, assemble kits, pick product for orders, and process shipping.

Skills

Customer service

Communication

Forklift certification

Cross-functional collaboration

Multitasking

Problem solving

Mechanical aptitude

Attention to detail

Order entry/quoting

SAP experience

Education

High School Diploma

Tools

SAP

Job description

AESSEAL is seeking a versatile team member in Cedar Rapids to provide responsive customer service, manage inquiries and orders, and prepare accurate quotes. The role includes coordinating with production, engineering, and supply chain, plus hands-on warehouse duties and safety compliance.

Ideal candidates have strong communication, multitasking ability, and SAP familiarity. This full-time on-site position involves forklift operation and cross-department collaboration within a fast-paced