Customer Service Representative- Branch Office

Aesseal-Inc; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

AESSEAL is seeking a customer service-focused professional to manage inquiries, orders, and requests from customers and outside sales reps. You will prepare quotes, coordinate with production, engineering, and supply chain to confirm feasibility and lead times, and support outside sales with pricing and information.

Responsibilities include assisting with non-AESSEAL purchases, vendor interfacing, and warehouse tasks such as receiving, shelving, picking, and shipping preparations.

Qualifications

• High School Graduate or GED.
• Strong customer service and communication skills.
• Forklift certified or ability to become certified.
• Strong collaboration across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to analyze information and solve problems with limited direction.
• Basic mechanical aptitude.
• High attention to detail and accuracy.
• Prior experience in customer service – including order entry, quoting, or inside sales support preferred.
• SAP experience preferred.

Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives.
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations.
• Coordinate with internal teams to confirm feasibility, lead times, and specifications.
• Actively support outside sales team members with quotes and communication.
• Assist in the purchase of non-AESSEAL items and interface with vendors.
• Warehouse duties including receiving goods, shelving stock, assembling kits, and picking for orders.
• Operate forklift as needed and prepare pallets for shipping.
• Other duties as assigned based on business needs.

Skills

Customer service

Communication

Cross‑department collaboration

Multi-priority management

Analytical thinking

Attention to detail

Mechanical aptitude

Education

High School diploma or GED

Tools

SAP

Job description

Job Description:Duties & ResponsibilitiesProvide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representativesPrepare accurate and timely quotes, including complex pricing and lead time evaluationsCoordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specificationsActively support outside sales team members by:Assisting with quotes and customer communicationProviding product, pricing, and availability informationHelping resolve customer issues and escalationsResearch issues, interpret available information, and use critical thinking to solve problems independentlyAssist in the purchase of non-AESSEAL itemsDirect interface with vendorsObtain quotes, pricing, & lead timeWarehouse dutiesReceive goods which may require driving a forkliftShelve stock where applicableAssembling kitsPick product for customer orders and process through shipping.Basic forklift maintenancePrepare pallet for shipping LTLOther duties, responsibilities, and activities may be modified or assigned at any time based on business needs.Health, Safety, Environment, Quality and Ethical StandardsEnsure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading.OrganizationThis position has no supervisory responsibilities.Key Skills and QualificationHigh School Graduate or GEDStrong customer service and communication skillsForklift certified or ability to become certifiedStrong collaboration skills across multiple departmentsAbility to manage multiple priorities in a fast-paced environmentProven ability to analyze information and solve problems with limited directionBasic mechanical aptitudeHigh attention to detail and accuracyPrior experience in customer service – including order entry, quoting, or inside sales support is preferred.SAP experience preferredPhysical RequirementsPhysical DemandsLift/CarryStandF (Frequently)WalkF (Frequently)SitC (Constantly)Reach OutwardF (Frequently)Reach Above ShoulderO (Occasionally)ClimbN (Not Applicable)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendO (Occasionally)10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)Over 100 lbsN (Not Applicable)Push/Pull12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-40 lbsO (Occasionally)41-100 lbsN (Not Applicable)N (Not Applicable)Activity is not applicable to this occupation.O (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly)Occupation requires this activity more than 66% of the time (5.5+ hrs/day)AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.