Customer Service Representative

IASA Group, LLC.; Fort Wayne (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

A specialized manufacturing company in Fort Wayne, IN is seeking an Inside Sales Specialist. This full-time on-site position involves generating customer quotes, following up, and ensuring satisfaction through effective communication. Candidates should have client-facing experience, excellent communication skills, and the ability to work collaboratively in a team. Knowledge in the Aerospace and Defense sector is beneficial but not essential. The role emphasizes customer service and requires proficiency in Microsoft Office and ERP systems.

Qualifications

• Experience in a client-facing, sales or business development role.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment.

Responsibilities

• Generate quotes and follow up with customers.
• Manage existing business and develop new business.
• Prepare and manage daily customer quotations and orders.

Skills

Client-facing experience

Communication skills

Customer service skills

Organizational skills

Teamwork skills

Tools

Microsoft Office (Excel)

ERP systems

Job description

IASA Group, LLC, located in Fort Wayne, IN, specializes in providing high-quality specialized static and dynamic seals for Aerospace, Manufacturing, and Defense Applications. The company excels in efficiently "kitting" parts for streamlined inventory control and installation processes for their customers.

Role Description

This is a full-time on-site role for an Inside Sales Specialist at IASA Group, LLC in Fort Wayne, IN. The Inside Sales Specialist will be responsible for generating quotes, customer follow-up, market research, ensuring customer satisfaction through effective communication, and providing excellent customer service.

Qualifications

• Experience in a client-facing, sales or business development role
• Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Ability to write reports, proposals, business correspondence, and procedure manuals
• Software knowledge using Windows, including Microsoft Products (ex. Excel)
• Strong knowledge in utilizing technology
• Effective communication and customer service abilities
• Strong organizational and time management skills
• Ability to work well in a team environment

Responsibilities

• This individual will be responsible for supporting the development of current/new business and managing existing business.
• Understanding the business's ERP system and be effective in executing tasks within the system.
• Create RFQ's, manage pricing, and vendors
• Plan/buy forecasted parts for future orders
• Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
• Makes ethical and responsible pricing decisions
• Follows up with customers to ensure the company is meeting or exceeding the service level.
• Prepare and manage daily customer quotations and orders
• Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization.
• Is a responsible and cooperative team leader with other departments to address and resolve customer problems.
• Understands and works within the company policies and procedures.
• Maintains up to date knowledge of the industry.
• Other duties as required in support of the company and/or sales division.