Customer Service Representative- Branch Office

AESSEAL Inc.; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

AESSEAL Inc. in Cedar Rapids, IA is seeking a customer service specialist to manage inquiries, process orders and support outside sales. You will coordinate with production, engineering and supply chain to confirm feasibility and lead times.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a fast-paced environment; forklift certification and SAP experience are preferred.

Qualifications

• High School Graduate or GED is required.
• Strong customer service and communication skills.
• Forklift certified or able to become certified.
• Strong collaboration across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to analyze information and solve problems with limited direction.
• Basic mechanical aptitude.
• High attention to detail and accuracy.
• Prior experience in customer service – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred.

Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations
• Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
• Actively support outside sales team members by researching issues, interpreting available information, and using critical thinking to solve problems independently
• Assist in the purchase of non-AESSEAL items
• Warehouse duties
• Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Collaboration

Mechanical aptitude

Attention to detail

Order entry / quoting

SAP experience

Forklift certification

Education

High School Diploma or GED

Tools

SAP

Job description

Job Description:

Duties & Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations
• Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
• Actively support outside sales team members by:
• Research issues, interpret available information, and use critical thinking to solve problems independently
• Assist in the purchase of non-AESSEAL items
• Warehouse duties

Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.

Health, Safety, Environment, Quality and Ethical Standards

Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading.

Organization

This position has no supervisory responsibilities.

Key Skills and Qualification

• High School Graduate or GED
• Strong customer service and communication skills
• Forklift certified or ability to become certified
• Strong collaboration skills across multiple departments
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to analyze information and solve problems with limited direction
• Basic mechanical aptitude
• High attention to detail and accuracy
• Prior experience in customer service – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred

Physical Requirements

Physical Demands

Lift/Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.