Care Scheduler & Customer Support for Rehab Services

Numotion; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Job summary

Numotion seeks a Full-Time Customer Care/Dispatch Specialist in Eau Claire, WI to schedule Rehab and Aftersale deliveries and coordinate service timing. You will maintain accurate order data and communicate with clients and referral sources to optimize scheduling.

Ideal candidates have at least 1 year of customer service or dispatching experience, strong communication, and proficiency with MS Office. This role supports rapid scheduling, issue resolution, and high-quality customer service as part

Qualifications

• High school diploma or general education degree (GED) or equivalent combination of experience and education.
• Minimum one year of customer service experience or dispatching/routing experience.

Responsibilities

• Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.
• Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
• Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
• Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Meets all set productivity and performance standards.
• Participates in Rehab initiatives to continuously improve department results.
• Other duties as assigned.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Skills

Strong communication

Multitasking

Data entry

Customer service

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion seeks a Full-Time Customer Care/Dispatch Specialist in Eau Claire, WI to schedule Rehab and Aftersale deliveries and coordinate service timing. You will maintain accurate order data and communicate with clients and referral sources to optimize scheduling.

Ideal candidates have at least 1 year of customer service or dispatching experience, strong communication, and proficiency with MS Office. This role supports rapid scheduling, issue resolution, and high-quality customer service as part