Customer Care & Dispatch Specialist

Crown; Plymouth (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Plymouth, MI is seeking a Customer Service Representative to support customers and service technicians. You will handle inbound calls, dispatch technicians, and process payroll hours and billing.

You will create daily work orders, maintain records, and assist other departments as needed. Requires a high school diploma and 0–2 years of related experience with strong communication and computer skills.

Qualifications

• Minimum 0–2 years related experience.
• High school diploma or equivalent required.
• Excellent communication and basic computer skills preferred.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Plymouth, MI is seeking a Customer Service Representative to support customers and service technicians. You will handle inbound calls, dispatch technicians, and process payroll hours and billing.

You will create daily work orders, maintain records, and assist other departments as needed. Requires a high school diploma and 0–2 years of related experience with strong communication and computer skills.