Client experience coordinator

Thomas Edison Electric Inc.; Newtown (PA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance (fully paid)

Vision Insurance (fully paid)

PTO

Tuition Reimbursement

Paid Holidays

Company Events

Job summary

Thomas Edison Electric Inc. in Newtown, PA is seeking a Client Service Representative/Dispatcher to coordinate client service requests, support electricians, and ensure seamless communication between clients and the field.

The role is full-time, in-office with multiple shifts. The company offers a comprehensive benefits package including fully paid health and vision insurance, 401(k) with company matching, PTO, tuition reimbursement, paid holidays, and bonus events for staff.

Qualifications

• Must be able to proficiently navigate Windows 10 & 11.
• Proficient in all aspects of Microsoft Office 365 (Adobe Acrobat Pro is a plus).
• Must be able to multitask in a fast-paced environment.
• Experience with heavy inbound and outbound calls.
• Proven client service experience (minimum 1 year).

Responsibilities

• Schedule and coordinate client service requests for same-day and future appointments.
• Communicate with electricians, team members, and clients to ensure a seamless experience.
• Answer emails and texts promptly from clients and staff.
• Dispatch service calls efficiently while maintaining a friendly, professional demeanor.
• Keep all parties updated with clear communication.

Skills

Windows 10/11

Microsoft Office 365

Phone communication

Multitasking

Education

High school diploma or equivalent

Tools

Adobe Acrobat Pro

Microsoft Office 365

Windows OS

Job description

Client Service Representative / Dispatcher

Join Thomas Edison Electric, as a Client Service Representative/Dispatcher and play a key role in delivering a seamless client experience. In this full-time, in-office position, you’ll coordinate schedules, support electricians, and help keep operations running smoothly. Enjoy a clear path to $56K annually, fully paid health benefits, 401(k) matching, PTO, and a team-focused culture.

The ideal candidate is a high-energy communicator who thrives in a fast-paced environment. You are organized, dependable, and adaptable, with the ability to multitask while providing exceptional service. If you enjoy problem-solving and helping people, you’ll fit right in with a company that values professionalism, teamwork, and growth.

Position Overview

Pay Range: Clear Path to $56K Annually!

Schedule:

Full-Time, In-Office Only Position

Multiple Shifts Available

401(k) Retirement Plan with Company Matching

Employee Discount

Health Insurance (fully paid)

Vision Insurance (fully paid)

Paid Time Off

Tuition Reimbursement

Paid Holidays

Company Events, Lunches, Incentives & Parties!

Position Requirements

Must be able to proficiently navigate Windows 10 & 11

Proficient in all aspects of Microsoft Office 365 (Adobe Acrobat Pro is a plus)

Must be able to multitask in a fast-paced environment

Experience with heavy inbound and outbound calls

Demonstrate excellent phone, verbal and written communication skills to present to clients

Organization, self-discipline and a quick learner

Must have good vocabulary, spelling and typing skills

Bilingual a plus but not required

Proven client service experience (minimum 1 year)

Able to pass a Background Check and Drug Test

This Job Is:

A job for which military-experienced candidates are encouraged to apply

A good job for someone just entering the workforce or returning to the workforce with limited experience and education

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

A “Fair Chance” job. We are fair chance employers ready to help you build the career and life you deserve

Education:

High school or equivalent (Preferred)

Position Responsibilities

Schedule and coordinate client service requests for same-day and future appointments.

Communicate with electricians, team members, and clients to ensure a seamless experience.

Answer emails and texts promptly from clients and staff.

Dispatch service calls efficiently while maintaining a friendly, professional demeanor.

Keep all parties updated with clear communication.

Maintain a positive, can-do attitude while multitasking in a fast-paced environment.

Company Overview

Thomas Edison Electric, is known throughout the Newtown, PA area for delivering dependable electrical services with a commitment to quality, professionalism, and client satisfaction. Their growth is driven by a culture focused on teamwork, integrity, and exceptional service.

Employees enjoy a supportive, fast-paced environment where hard work is recognized and growth is encouraged. With excellent benefits and strong leadership, Thomas Edison Electric offers a rewarding long-term career for motivated professionals.

We are committed to excellence, integrity, and teamwork while fostering a culture of continuous improvement. Your positive attitude and dedication help create exceptional client experiences every day.

We prioritize responsiveness, reliability, and professionalism in every interaction. From scheduling to dispatching, your role helps ensure clients receive prompt and courteous service.

We invest in our team through professional development and tuition reimbursement. We provide the tools and support to help you grow and advance your career.

Clients rely on us for dependable electrical solutions and outstanding service. We focus on building lasting trust through professionalism, expertise, and reliability.

:We offer benefits that support your career and well-being, including 401(k) matching, paid health and vision insurance, PTO, tuition reimbursement, and fun company events.

Disclaimer: By completing this form you give Thomas Edison Electric, Inc. permission to contact you through email, phone, and text about current job openings

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