Customer Care Pro — Growth & Team Impact

Vance Airscoop; Hamel (MN); On-site; USD 38,000 - 48,000; Full time

Job summary

Norske Electric, a locally owned electrical service serving homeowners in the Twin Cities, is hiring a Customer Care Representative who thrives on helping customers and turning frustration into satisfaction. You will answer calls, respond to emails, schedule appointments, and coordinate with dispatchers and electricians to keep information accurate and problems resolved.

We value reliability, clear communication, teamwork, and a positive attitude.

Qualifications

• Personality and attitude matter; high energy on the phone.
• Comfortable spending 8 hours a day on calls.
• Able to multitask and stay organized while helping customers.
• Communicate clearly with coworkers, managers and customers.
• Work well both in a team and independently, with ownership.

Responsibilities

• Answer incoming customer calls with a friendly, positive attitude to schedule appointments.
• Respond promptly to customer emails and online inquiries.
• Follow up with clients through outbound calling to discuss estimates.
• Coordinate with dispatchers, electricians and the office team.
• Keep customer information accurate and organized.
• Help solve problems when things don’t go as planned.

Skills

Phone etiquette

Customer service

Multitasking

Team player

Job description

Norske Electric, a locally owned electrical service serving homeowners in the Twin Cities, is hiring a Customer Care Representative who thrives on helping customers and turning frustration into satisfaction. You will answer calls, respond to emails, schedule appointments, and coordinate with dispatchers and electricians to keep information accurate and problems resolved.

We value reliability, clear communication, teamwork, and a positive attitude.