Customer Experience & Dispatch Coordinator

Hero Home Services; BLOOMINGTON (MN); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Job summary

Hero Home Services is seeking a Customer Service Representative to provide exceptional customer support in Bloomington, Minnesota. In this role, you will handle calls, texts, and emails, ensuring seamless service for our customers. You will also support the Dispatch team to optimize service capacity.

The ideal candidate has strong communication skills, attention to detail, and the ability to multi-task effectively. The position offers a starting pay of $22.00 per hour with opportunities for performance incentives and full benefits.

Qualifications

• Ability to work independently and adapt to change.
• Demonstrates a strong ability to multi-task and problem solve with urgency.
• Knowledgeable on current processes, promotions, and procedures.

Responsibilities

• Answer and book incoming calls, emails, and other requests.
• Make outbound calls to book and confirm customers.
• Adhere to company policy for customer concerns.

Skills

High attention to detail

Organizational skills

Professional communication

Multi-tasking

Problem solving

ServiceTitan experience

Sales experience

Job description

Hero Home Services is seeking a Customer Service Representative to provide exceptional customer support in Bloomington, Minnesota. In this role, you will handle calls, texts, and emails, ensuring seamless service for our customers. You will also support the Dispatch team to optimize service capacity.

The ideal candidate has strong communication skills, attention to detail, and the ability to multi-task effectively. The position offers a starting pay of $22.00 per hour with opportunities for performance incentives and full benefits.