Customer Care & Data Entry Specialist

The Vincit Group; Chattanooga, Northern (TN, KY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

The Vincit Group is seeking a Customer Care Coordinator in Chattanooga to accurately process orders, handle inquiries, and maintain customer data with a sharp eye for detail.

Ideal candidates will have 1–2 years of customer service experience and proficiency with MS Outlook, Word, and Excel. This full-time role runs on a Monday–Friday schedule and emphasizes timely, professional communication.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and data entry experience.
• Experience with Outlook, Word and Excel preferred.
• Strong customer service mindset with good interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Receive and process incoming orders from sales team and customers.
• Enter customer and account data into systems accurately.
• Verify data accuracy before entry and maintain up-to-date records.
• Communicate order details clearly, including prices, shipping dates and delays.
• Respond to customer inquiries and resolve issues promptly.
• Direct orders to appropriate departments for fulfillment.
• Assist accounts payable to keep customer accounts current.
• Cross-train to provide backup support across teammates.
• Undertake special projects as needed.

Skills

Data entry

Customer service

Attention to detail

MS Office

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Vincit Group is seeking a Customer Care Coordinator in Chattanooga to accurately process orders, handle inquiries, and maintain customer data with a sharp eye for detail.

Ideal candidates will have 1–2 years of customer service experience and proficiency with MS Outlook, Word, and Excel. This full-time role runs on a Monday–Friday schedule and emphasizes timely, professional communication.