Customer Care Coordinator

The Vincit Group; Chattanooga, Northern (TN, KY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

The Vincit Group is seeking a Customer Care Coordinator in Chattanooga to accurately process orders, handle inquiries, and maintain customer data with a sharp eye for detail.

Ideal candidates will have 1–2 years of customer service experience and proficiency with MS Outlook, Word, and Excel. This full-time role runs on a Monday–Friday schedule and emphasizes timely, professional communication.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and data entry experience.
• Experience with Outlook, Word and Excel preferred.
• Strong customer service mindset with good interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Receive and process incoming orders from sales team and customers.
• Enter customer and account data into systems accurately.
• Verify data accuracy before entry and maintain up-to-date records.
• Communicate order details clearly, including prices, shipping dates and delays.
• Respond to customer inquiries and resolve issues promptly.
• Direct orders to appropriate departments for fulfillment.
• Assist accounts payable to keep customer accounts current.
• Cross-train to provide backup support across teammates.
• Undertake special projects as needed.

Skills

Data entry

Customer service

Attention to detail

MS Office

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

## Customer Care CoordinatorApply: Chattanooga, TN: Full time: Posted Yesterday: R7604It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***JOB SUMMARY:**The Customer Care Coordinator will need to have a strong attention to detail and proven experience in data entry environment. The CCC will receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input orders and relative data into the computer. The ideal candidate will possess a strong customer service focus with a high level of accuracy entering orders. **EDUCATION:****Required:** High school diploma or GED; or equivalent combination of education, training, and experience.**Preferred:** Associate Degree in Business or related field preferred; or equivalent combination of education, training, and experience. **EXPERIENCE:****Required:** One to two years of previous customer service and data entry experience.**Preferred:** Working knowledge of Microsoft Outlook, Word, and Excel highly preferred. **POSITION REQUIREMENT(S): Specialized Skills/License/Certification****Required:** Must possess strong customer service focus, social and interpersonal skills, and active listening skills. Ability to address concerns and communicate clearly and efficiently. Ability to excel in a fast paced environment and meet time-sensitive deadlines. Attention to detail and and the ability to follow through are required skills.**Preferred:** Beneficial to have strong critical thinking, persuasion, and comprehension skills. Ability to convey a positive, customer- friendly disposition.**CORE COMPETENCIES (Essential Job Functions)*** Receive and process incoming orders from both sales team members and directly from the customer.* Insert customer and account data by inputting text based and numerical information from source documents within time limits.* Compile, sort and verify the accuracy of data before it is entered.* Demonstrate high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.* Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.* Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.* Make changes to or cancel orders/backorders.* Receive and respond to customer complaints.* Verify customer and order information for correctness, checking it against previously obtained information as necessary.* Direct specified departments or units to prepare and ship orders to designated locations.* Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.* Work closely with accounts payable to see that customer accounts are kept current.* Cross-train with team members to develop the capability to act as a backup for other team members.* Completes special projects upon requests, and other duties may be assigned. **Location:** 3401 Cummings Rd, Chattanooga, TN 37419**Pay:** $16.00 - $18.00 per hour**Shift:** Monday - Friday --- first shift VIN123