Customer Service Teller - Build Relationships & Solutions

Fifth Third; Bloomfield Hills (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller at our Woodward Hunter Blvd location in Bloomfield Hills, MI. The role focuses on excellent customer service, referrals to bankers, and maintaining confidentiality. The position requires adaptability to policies and a strong sense of integrity in daily interactions.

The CSR/Teller will perform office duties, assist customers with needs, and steer complex issues to leadership when necessary, all within a supportive banking team.

Qualifications

• High school diploma or GED required or equivalent experience.
• Ability to handle cash accurately and securely.
• Proven customer service experience in a retail or banking setting preferred.
• Strong communication and listening skills to assess customer needs.
• Ability to resolve problems with a positive, professional attitude.
• Commitment to ethics, integrity, and compliance with banking policies.
• Flexibility to work varying shifts as needed.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Respond to customer questions and follow up to address issues and solutions.
• Maintain timely and clear correspondence to keep lines of communication open.
• Protect customer information and confidentiality at all times.
• Adhere to the Bancorp Code of Business Conduct and related policies.

Skills

Cash handling

Public interaction

Customer service

Communication

Problem solving

Ethics/compliance

Scheduling flexibility

Education

High School diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller at our Woodward Hunter Blvd location in Bloomfield Hills, MI. The role focuses on excellent customer service, referrals to bankers, and maintaining confidentiality. The position requires adaptability to policies and a strong sense of integrity in daily interactions.

The CSR/Teller will perform office duties, assist customers with needs, and steer complex issues to leadership when necessary, all within a supportive banking team.