Customer Care Coordinator - Growth & Benefits

Clayton Homes (New); Buckeye, Northern (AZ, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid parental leave

Tuition reimbursement

Employee Assistance Programs

Volunteer time via Clayton Impact

Job summary

Clayton Homes in Buckeye, AZ is hiring a Customer Care Coordinator to handle a high volume of calls and coordinate service needs. The role requires accurate data entry, strong organization, and proficiency with AS-400 and MS Office. You will maintain records and ensure timely resolutions for customer inquiries in a fast-paced environment.

This is a full-time hourly position based in Buckeye. Clayton offers benefits including health and retirement programs, and opportunities for growth within a

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Responsibilities

• Manage large numbers of incoming calls and prioritize service needs.
• Handle customer complaints and provide timely solutions and follow-up.
• Keep records of customer interactions and process customer data.
• Coordinate service requirements of customers effectively and timely.
• Take the extra mile by inquiring about service requests to ensure completion of one-trip service.
• Maintain physical and electronic records effectively.

Skills

Phone etiquette

Communication skills

Time management

Education

High School diploma or equivalent

Tools

AS-400

MS Office

Excel

Job description

Clayton Homes in Buckeye, AZ is hiring a Customer Care Coordinator to handle a high volume of calls and coordinate service needs. The role requires accurate data entry, strong organization, and proficiency with AS-400 and MS Office. You will maintain records and ensure timely resolutions for customer inquiries in a fast-paced environment.

This is a full-time hourly position based in Buckeye. Clayton offers benefits including health and retirement programs, and opportunities for growth within a