Insurance Customer Care & Support Specialist

Clayton Homes (New); United States; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Clayton Homes (New) in the United States is seeking candidates to manage customer interactions through phone calls, assisting with insurance queries and loan processes. This role emphasizes effective communication and the ability to multitask in a dynamic environment.

Applicants should ideally have experience in a customer service setting and hold a minimum of a 2-year degree, although it's not mandatory. The company offers excellent benefits and is committed to diversity and equal opportunity.

Qualifications

• Ability to communicate effectively both oral and written.
• Ability to multi-task in a fast-paced work environment.
• Demonstrated ability to organize and manage time effectively.

Responsibilities

• Answer inbound phone calls from customers, insurance companies, or other departments.
• Process policies daily from the Insurance New Loans Queue.
• Monitor and process requests in the Titan Estimates queue to prepare insurance estimates.
• Contact customers via phone for Welcome Calls.
• Assist insurance agents in the Sales Queue by calling customers.
• Process website quote requests for loan customers.

Skills

Effective communication

Multi-tasking

Organizational skills

Customer service experience

Education

2-year degree preferred

Job description

Clayton Homes (New) in the United States is seeking candidates to manage customer interactions through phone calls, assisting with insurance queries and loan processes. This role emphasizes effective communication and the ability to multitask in a dynamic environment.

Applicants should ideally have experience in a customer service setting and hold a minimum of a 2-year degree, although it's not mandatory. The company offers excellent benefits and is committed to diversity and equal opportunity.