Customer Care Coordinator

Clayton; Buckeye (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K with match

Parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time off

Job summary

Clayton is seeking a Customer Care Coordinator to ensure a positive and timely customer experience by answering calls, prioritizing service needs, and entering data in an organized manner. The role requires a High School diploma, 2 years of related experience, and proficiency with AS-400 and MS Office (Excel).

Excellent communication and time-management skills are essential to success. Clayton offers competitive benefits including health, dental, and vision coverage, a 401K with company

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Responsibilities

• Manage large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Take the extra mile by inquiring about service requests to ensure completion of one-trip service.
• Maintain physical and electronic records effectively.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

Phone etiquette

Education

High School diploma

Tools

AS-400

MS Office

Excel

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we’re actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you’re in the office, in the field, or on the floor. As a member of our team you’ll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Customer Care Coordinator

Job Profile: JP00310

Job Status : Full Time / Hourly

Position Summary: The Customer Care Coordinator is responsible for ensuring that our customer’s experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Duties / Responsibilities:

• Manage large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Take the extra mile by inquiring about service requests to ensure completion of one-trip service.
• Maintain physical and electronic records effectively.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Clayton Manufacturing