Customer Experience Coordinator — Service Excellence

Clayton; Buckeye (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K with match

Parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time off

Job summary

Clayton is seeking a Customer Care Coordinator to ensure a positive and timely customer experience by answering calls, prioritizing service needs, and entering data in an organized manner. The role requires a High School diploma, 2 years of related experience, and proficiency with AS-400 and MS Office (Excel).

Excellent communication and time-management skills are essential to success. Clayton offers competitive benefits including health, dental, and vision coverage, a 401K with company

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Responsibilities

• Manage large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Take the extra mile by inquiring about service requests to ensure completion of one-trip service.
• Maintain physical and electronic records effectively.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

Phone etiquette

Education

High School diploma

Tools

AS-400

MS Office

Excel

Job description

Clayton is seeking a Customer Care Coordinator to ensure a positive and timely customer experience by answering calls, prioritizing service needs, and entering data in an organized manner. The role requires a High School diploma, 2 years of related experience, and proficiency with AS-400 and MS Office (Excel).

Excellent communication and time-management skills are essential to success. Clayton offers competitive benefits including health, dental, and vision coverage, a 401K with company