Remote Customer Success Specialist

Kids for the Future; Coralville (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kids for the Future in Coralville, IA, is seeking a Customer Service Representative to be the first point of contact for customers, providing essential support and ensuring satisfaction. You will build positive relationships and represent our brand with excellence.

This role emphasizes clear communication, active listening, and problem-solving while documenting interactions in our CRM. Experience in a customer-facing role is preferred, and a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Associate's or Bachelor's degree preferred.
• Experience in customer-facing roles is a plus.

Responsibilities

• Responds promptly and courteously to inquiries via phone, email, and chat.
• Listens actively to concerns and clarifies needs to provide solutions.
• Resolves customer problems efficiently and escalates when needed.
• Manages relationships by building rapport and trust.
• Communicates clearly, verbally and in writing.
• Uses CRM to document interactions and track history.
• Applies conflict resolution to de-escalate situations.
• Maintains patience and professionalism in fast-paced environments.
• Collaborates with internal teams to improve processes.
• Educates customers on products, services, and policies.

Skills

Demonstrates strong customer service

Excellent communication

Active listening

Problem solving

CRM proficiency

Patience under pressure

Written communication

Team collaboration

Conflict resolution

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Job description

Kids for the Future in Coralville, IA, is seeking a Customer Service Representative to be the first point of contact for customers, providing essential support and ensuring satisfaction. You will build positive relationships and represent our brand with excellence.

This role emphasizes clear communication, active listening, and problem-solving while documenting interactions in our CRM. Experience in a customer-facing role is preferred, and a high school diploma is required.